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Frequently Asked Questions

Delivery Charges

Standard Shipping ($5.00)

  • Free for orders above $80 that do not contain frozen items.

  • Estimated to deliver within 1 - 3 working days after shipped.

Frozen Item Shipping ($20)

  • Free for orders above $150 that contains frozen items.

  • Third party vendors such as Lalamove, Grabexpress, Qxpress will be hired to transport the goodies.

  • Express delivery =/= Same day delivery. An agreed date and time frame will be discussed beforehand.

  • Do allow a 3-4 hour time frame for delivery.

 
Disclaimer
We will not be responsible for any damages to your order while in transit. We will also not be responsible if delivery is late due to peak hours or if drivers cannot be found and aranged.
Information can be changed at any notice.

How do we place our orders?
What payment methods are accepted?

You can place your orders through Instagram DM or our website.

Payment Modes: Credit/Debit Cards, Paynow and Paylah

Can we custom order broths?

Yes you can! We provide custom-choices for your custom-needs!
Be it for events, a Barkday pawty or even for a special diet.

Are there any other outlets that carry our products?

Yes there are! You may visit the following retailers.

  • Four Paws Pet Shop & Cafe

    • 144 Upper Bukit Timah Rd, #04-12 Beauty World Centre, Singapore 588177​

  • Fluffy Furries

    • 301 Serangoon Ave 2, #01 334, Singapore 550301​

Please note that not our full range is available at the retailers - please reach out to confirm stock list beforehand.

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